Shipping & Delivery Policy

Thank you for shopping with Caribella. We aim to prepare and dispatch your order safely and as quickly as possible.

Order Processing

Orders are normally processed within 1–2 business days, excluding weekends and UK public holidays.

During busy periods, promotional events or public holidays, processing may take slightly longer.

Once your order has been dispatched, you will receive confirmation and tracking information where a tracked delivery service is used.

UK Delivery

We offer delivery throughout the United Kingdom.

Available delivery options, costs and estimated delivery times are displayed at checkout before payment.

Delivery times are estimates and begin from the date your order is dispatched rather than the date the order is placed.

Fresh Sea Moss Gels

Because our sea moss gels are fresh and perishable, they are dispatched using an appropriate expedited delivery service.

Sea moss gels are currently available for UK delivery only.

Please ensure someone is available to receive your delivery where possible. Once received, sea moss gel should be refrigerated promptly and stored according to the instructions on the product.

Caribella cannot be responsible for deterioration caused by a customer failing to receive, collect or appropriately store a successfully delivered perishable order.

International Delivery

Selected non-perishable Caribella products may be available for international delivery to eligible countries.

Available destinations, shipping charges and delivery estimates will be shown at checkout.

International delivery times may vary due to customs clearance, local postal services and other circumstances outside Caribella's control.

Some products may not be available in every country due to local regulations or shipping restrictions.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.

Where these charges are not collected at checkout, the customer may be responsible for paying them before or upon delivery.

Customers are responsible for ensuring that products ordered are permitted for import into their destination country.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping charges may apply if an order is returned to us because an incorrect or incomplete address was supplied.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow sufficient time for the carrier's tracking system to update after receiving your dispatch confirmation.

Delayed or Missing Deliveries

Occasionally, deliveries may be delayed due to circumstances outside our control, including severe weather, customs processing, postal disruption or courier delays.

If your order has not arrived within the expected delivery period, please contact us with your name and order number so we can investigate.

Damaged Deliveries

If your order arrives damaged, please contact Caribella as soon as possible and provide your order number together with clear photographs of the damaged product and packaging.

We will review the issue and arrange an appropriate replacement or refund where applicable.

Contact Us

If you have any questions about your order or delivery, please contact us using the contact details provided on our website.

Caribella
Caribella Ltd.
www.caribella.org

Shipping charges and available delivery services are displayed at checkout and may vary according to destination, order size and delivery method.